Automation and AI
Saved replies, chatbots and AI-drafted answers.
Answering every message by hand gets harder as a business grows, and automation can take much of the repetitive work off your plate. This category covers saved replies, greeting and away messages, chatbots and AI-drafted answers, with an honest look at where automation helps and where a person should step in.
In the guide below you will find what a bot on WhatsApp actually is, whether a free option exists, the platform rules every automated assistant must follow, what you pay for, which conversations to automate and which to keep human, and the warning signs that your bot is frustrating customers.